PlexusMD acts as a payment intermediary to the event organiser and will assist in the cancellation and refund process, as and where required.

Refunds can be processed up to 30 days before event's start date (or as mentioned in the event's terms and conditions). However, it's at the respective event organizer's discretion to accept or reject the refund request.

To raise a refund request, please send an e-mail to eventsupport@plexusmd.com with your ticket ID and event name in the subject line and our team will be happy to assist within a reasonable timeframe(normally 2-3 days). As far as possible refunds will be transfered through the original mode of payment, but if the original route fails the team shall try alternate transfer methods.

If the event you have registered for is cancelled, rescheduled or has changed location, all intimations regarding the refund from the event organizations shall be communicated within a reasonable time.

PlexusMD may assist in mediating any dispute but has no financial or legal liability to provide the refund.