Helping mums, a call at a time
From a quaint campus in New Delhi, Dr Pinky Sapangthem virtually hand holds a small fraction of rural women in India through their pregnancies. Dr Sapangthem is part of a team of over a 100 personnel — that includes doctors, call centre operators, and IT consultants — who help run the Mother and Child Tracking System (MCTS) for the Union Health Ministry at the National Institute of Health and Family Welfare (NIHFW)....