Patient Satisfaction System (PSS) starting with 54 h
From next month, patients at AIIMS, Ram Mohan Lohia Hospital, PGI Chandigarh or NIMHANS will be able to give their feedback on the quality of services and this feedback will be part of those hospitals’ overall ratings.

In preparation for giving star ratings to government health facilities, the health ministry is set to unveil an information technology-based patient feedback mechanism later this month. The patient satisfaction system (PSS) will cover in the pilot phase 54 central and state-run hospitals including 30-odd in Rajasthan, one in the Northeast and several district hospitals in Gujarat and Tamil Nadu which already have a functional centralised hospital management system. It will adopt a multi-pronged approach for recording patient feedback through a web portal, SMS service and IVRS (interactive voice response system). It will be implemented in public hospitals and those in the private sector that are empanelled.

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